The Internet Hotline is responsible for receiving reports relating to content accessible on the Internet, and for investigating said content. The service accepts alerts and provides assistance in eight different categories: content posted without consent; online child sexual abuse/child pornography; online harassment; racist content, content inciting hatred against a community; content promoting or encouraging the use of illegal psychoactive substances; content inciting or promoting violent or illegal conduct; phishing content; other content harmful to minors.
Users – children and adults alike – may submit reports electronically 24/7, completely anonymously if they wish, without having to provide their name or contact details.
The Internet Hotline experts will investigate the reports received and, where necessary, will contact the content or hosting service provider concerned and inform the reporter about further options.
If the reported content gives rise to suspicion of a criminal offence – particularly in cases of online sexual abuse committed against children or other serious infringements –, the Internet Hotline will forward the report to the competent investigative authorities, in particular the police and the Rapid Response and Special Police Services, National Bureau of Investigation. In certain cases, the service may also contact other authorities or cooperating organisations, in accordance with their respective competences.
It is important to stress that the Internet Hotline has no official regulatory powers, does not conduct proceedings or apply any regulatory instruments. It works to prevent, to promote conscious Internet use, and to support users against online abuse.
The service also has the status of trusted flagger under the EU’s Digital Services Act (DSA).
