Supervision is aimed at promoting the smooth and effective operation of the postal market, protecting the interests of providers and users of postal services, as well as maintaining fair and efficient market competition.
To this end, the NMHH conducts several national examinations, ex-officio inspections and official supervisory procedures each year.
The Authority also acts upon request. If a user believes that the postal service provider has not complied with the provisions of the legislation or the general terms and conditions applicable to postal services, they may submit a complaint to the postal service provider within six months of the date of dispatch of the item. The service provider must investigate and respond to all such complaints within a maximum of 30 days.
If the postal service provider does not reply to a complaint within the deadline, or if the customer believes that the provider has not complied with the provisions of the legislation on postal services, the customer may refer the matter to the Authority within 30 days of receipt of the reply – or, in the absence of a reply, from the expiry of the response deadline – and initiate a supervisory procedure.