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HUF 10 million penalty imposed on Canal+ offering Direct One services
Based on its investigation carried out in several phases the National Media and Infocommunications Authority (NMHH) imposed a penalty of HUF 10 million on Canal+ Luxembourg for the non-compliant amendment of their GTC affecting the content of its broadcast package and the omission of important elements of the related subscriber notification.
Change your phone or internet service provider easily and for free
The consumer information subpage of the NMHH at nmhh.hu/hirkozlesiszabalyok summarises the most important changes to the Hungarian electronic communications rules.
7+1 points on new electronic communications rules
At the end of 2020, the drafting of the detailed domestic rules of the new EU Electronic Communications Code fundamentally overhauled electronic communications regulation from the conclusion of the subscriber contract to its termination.
The Hungarian transposition of the European Electronic Communications Code is completed
Nine NMHH decrees were amended and thirteen new decrees were introduced by the end-of-year deadline.
UPC demanded unlawful payment amounts from its subscribers
A fine of HUF 20 million has been imposed on the provider. All subscribers of the provider with a fixed-term contract were endangered by the unlawful practice.
NMHH: Two-thirds of subscribers undertook only one year of loyalty
According to preliminary data of the survey on the use of telecommunications services by residential customers conducted by the National Media and Infocommunications Authority (NMHH) in 2018, an increasing number of people take advantage of the options offered by the changes to the regulations concerning fixed-term contracts, in effect since autumn 2017.
Beneficial technological change but unlawful customer information procedure infringing on consumers’ rights
Due to the infringements committed during the switchover, on 10 December the National Media and Infocommunications Authority (NMHH) imposed a fine of HUF 51.5 million on the operator and its CEO.
Flip Otthon unlawfully introduced by Magyar Telekom
The National Media and Infocommunications Authority (NMHH) imposed fines totalling HUF 75 million on Magyar Telekom for gaining unlawful competitive advantage by introducing the Flip Otthon (Flip Home) tariff plan and due to irregular General Terms and Conditions (GTC).
What you need to know about television subscriber agreements
Operators providing subscription services such as the businesses offering television subscriptions, are required to develop their own general contracting terms (GTC), which must be communicated to each subscriber before contract conclusion.
Contracting with a service provider
If you have a phone (or internet or TV) subscription, you must be familiar with the term General Terms and Conditions (GTC). The GTC is a part of the subscriber agreement and is governing to all contracts.