Rule of Procedure of the Internet Hotline

Last updated: 14 March 2024

I. Definition of the Internet Hotline

This Rule of Procedure sets out the rules governing the operation and procedures of the Internet Hotline (hereinafter referred to as “IH”) operated by the National Media and Infocommunications Authority of Hungary (Nemzeti Média- és Hírközlési Hatóság, hereinafter referred to as “NMHH”) pursuant to Articles 149/B-D of Act C of 2003 on Electronic Communications (hereinafter referred to as “Electronic Communications Act”).

The IH is an online information and assistance service established with the purpose of promoting safe use of the internet as a public interest objective, targeted in particular to the protection of minors, raising awareness and reducing violent, inciting or otherwise abusive content on the Internet, operated by the NMHH within the framework of tasks carried out in the public interest.

Reports received by the IH do not constitute a matter for public authority and the activities of IH are not public proceedings.

In the case of illegal content, the IH cannot oblige anyone to remove it or to publish a warning notice about content harmful to minors; it is only entitled to take the measures provided for in the relevant sections of the Electronic Communications Act and in this Rule of Procedure.

The NMHH Internet Hotline Department is responsible for the operation of the IH.

II. Receipt, processing and analysis of reports

If detecting online abuse as defined in this Rule of Procedure, anyone can submit a report:

on the reporting form accessible on the dedicated reporting platform: https://e-nmhh.nmhh.hu/e-nhh/4/urlapok/esf00120/;
by e-mail to internethotline@internethotline.hu, or
through the ICCAM (I See Child Abuse Material) database maintained by the International Association of Internet Hotlines (hereinafter referred to as “INHOPE”), which is exclusively dedicated to the transmission of reports on child pornography content. Only registered users holding appropriate rights can submit reports on this platform.

Reporting can also be done anonymously via the online reporting platform.
A report is considered anonymous if the reporting person has not provided the necessary identification and contact details. If the report is sent anonymously, the IH cannot provide feedback and information or request further information from the reporting person, or take any action that is subject to the reporting person providing information or feedback under this Policy.

Reports are received and filed in the NMHH’s audited case management system.

The date of reporting is the date on which the report is received in the case management system.

Once received and processed, reportings are recorded by the IH in an anonymised form, without any personal data, for statistical purposes.

III. The procedure applied by IH

1. General rules

1.1. Scope of the contents that may be examined by the IH

The IH may be requested to intervene in the following cases of online abuse:

content published without consent;
child pornography;
online harassment;
racist content, incitement against a community;
phishing content;
content that promotes or encourages the use of illegal psychoactive substances;
content that incites or promotes illegal acts of violence;
other content that is harmful to minors.

The IH is expressly not entitled to investigate

content appearing in media service or press products;
unsolicited electronic advertising (spam);
legal disputes concerning copyright matters;
consumer complaints about online shops;
privacy notices, or lack thereof;
cases of misuse of the Internet that fall under the exclusive competence of another authority, court or other public body.

The IH will primarily contact the content provider under Act CVIII of 2001 on certain aspects of electronic commerce services and information society services (hereinafter referred to as “E-Commerce Act ”) or, in the absence of the content provider’s availability or cooperation, the hosting provider, and will inform it that the website operated by the content provider or made available through its server contains information that constitutes Internet abuse based on the data available to the IH. At the same time, the IH expressly draws the hosting provider’s attention to the fact that if it does not remedy the abusive situation despite the request, it will be liable for the consequences of the content it publishes.

1.2. The IH’s investigation and actions taken following the investigation

As a general rule, the IH examines reports within five working days. In particular, the investigation will involve checking the URL linking to the content reported by the reporting person and viewing, reading and interpreting the content available there.

If the report is inaccurate or incomplete to such an extent that the investigation cannot be continued, unless the report is anonymous, the IH will, within five working days, request the reporting person to clarify the report and provide the necessary information.

1.2.1 If the investigation of the Internet abuse that is the subject of the report falls within the exclusive competence of another authority, court or other public body, the IH will immediately notify the reporting person regarding this circumstance. In the notification, the IH shall inform the reporting person of the fact that the investigation has been closed, of his/her rights and obligations under the relevant legislation, and of the procedures and remedies available to him/her.

1.2.2 If the report is manifestly unfounded or the abuse alleged in it does not fall within the scope of this Rule of Procedure, the IH shall close the report within five working days without further investigation and shall notify the reporting person accordingly. In the notification, the IH shall inform the reporting person of his/her rights and obligations under the relevant legislation and of the procedures and remedies available to him/her.

In particular, a report is unfounded if

the reported content is no longer available,
the report has become invalid for any other reason,
the reported situation cannot be identified on the basis of the report, or
the report is inappropriate or abusive.

1.2.3 If the IH determines that there is a likelihood of online abuse, with consideration of the exceptions set out in this Rule of Procedure, the IH shall, within five working days, contact the body or person responsible for publishing or making available the notified online content, and send the information at its disposal, the finding made on the basis of that information and the reasons for that finding, and request the aforementioned body or person to investigate the online content and, depending on the outcome of the investigation, to take the necessary measures and inform the IH thereof at the same time.

In the request, the IH will only disclose personal data of the data subject who has been harmed in relation to the content that is strictly necessary to remedy the harm.

In the case of content that is harmful or dangerous to the development of minors, but not unlawful, the IH calls on the publisher of the content to clearly indicate on the website that the content on the site may be harmful to minors and that it is not recommended for them to view it.

1.2.4 If the possibility of a criminal offence, other than a privately prosecutable offence, arises, the IH will forward the report to the investigating authority within one working day of the submission of the report.

If according to the investigating authority there is no suspicion of a criminal offence, the IH shall contact the content and hosting provider of the online content involved by transferring the information available for the purpose of investigating the online content, and to take appropriate measures consistent with the outcome of the inquiry. In such cases, the provisions of Section 1.2.3 shall apply.

1.3. Education and information

The tasks of the IH include promoting the informed use of the Internet. The IH regularly monitors the various online phenomena and new services, especially those affecting minors, and draws attention to the risks and dangers of these, in particular on its website (https://nmhh.hu/internethotline/). The IH publishes analyses of online phenomena, detailing the risks involved, and in all cases draws the attention of the reporting persons to these.
If the online abuse is linked to a widely used online platform with a regulated reporting procedure, the IH will inform the reporting person about his/her options to remedy the abuse and protect his/her rights and interests (for example, by using the appropriate reporting procedure on the social networking site). If the reporting person is unsuccessful after applying the advice or does not wish to proceed in person, the IH will, at the request of the reporting person, take the measures set out in Section 1.2.
In addition to the above, the IH will in all cases inform the reporting person of other means of enforcement of claims available to him/her and the contact details of these means.

2. Data processing rules

The IH is entitled to process and transfer the following personal data that have come to its knowledge on the basis of the report:

a) the reporting person’s personal data, if they were disclosed by the reporting person;

b) the reported

URLs,
IP addresses,
names mentioned in the report,
internet monikers, other identifying data,
images,
audio recordings,
screenshots,
website addresses, website names,
usernames and passwords to access the reported content,

if these can be linked to an identified or identifiable natural person.

IH shall delete such data from its records two years after the case has been closed, unless a different retention period is prescribed by law.

The reporting person may request to have his/her data and the report to be handled confidentially.

Where the IH considers that the content of the report is harmful to public interest or reasonable private interest, the report shall be handled confidentially.

The IH publishes a privacy notice on its online platforms.

3. Processing of reports that fall within the competence of other bodies

With regard to specific reports, if the investigation of the online abuse that is the subject of the report falls within the competence of another authority, court or public body, the IH will inform the reporting person regarding the competent bodies and the available enforcement possibilities, if this can be established.
However, the IH is not entitled to forward reports to the competent body, as such forwarding would deprive the reporting person or a client before the competent body of the request or his/her right to dispose of the request.

4. Reports requiring action, notifications sent to service providers

Reports in the category of child pornography and those forwarded through the INHOPE system, as well as reports in the category of content inciting to violent illegal acts, will in all cases take priority over reports in other reporting categories. The IH will take the necessary action as soon as possible, preferably within one working day.

If a report received by the IH is outside the above categories, the IH will take the necessary action on the basis of the report within five working days of receipt of the report, as follows.

If it becomes necessary to contact the content or hosting provider, the following procedure and time limits apply:

within five working days of receipt of the report, if the contact details of the content provider are known, the IH will notify the content provider that infringing content is available on its site and request it to take the necessary action;
thereafter, if no response is received from the content provider within three working days of the sending of the notification and the problem identified in the notification persists, the IH will send the notification to the content provider once more;
if no response is received from the content provider within three working days of the second notification, or if the contact details of the content provider are not known to the IH but the contact details of the hosting provider are, the IH will send a notification to the hosting provider;
if the hosting provider does not respond within three working days after the notification has been sent and the problem identified in the notification persists, the IH will send the notification to the hosting provider once more.

If other organisations (e.g. police, other authorities) need to be contacted or notified, and if the IH has the possibility to do so, the IH will take action within three working days of receiving the report.
If a response arrives from a content or hosting provider, the IH will inform the reporting person of the action taken and the results achieved within three working days of receipt of the response.

5. Retention of documents

Once closed, the IH will first place the reports in the Transitional Archives of the IH and then in the Central Archives, from where they will be disposed of in accordance with the requirements of the Records Management Policy after the expiry of the retention period specified in the NMHH Records Management Plan. The expiry of the retention period shall be calculated on the basis of the date of closure of the report.

6. Category of content published without consent

6.1. Description of the category

The reporting person may, inter alia, choose this category in cases where photographs, video or audio recordings, other personal data and contact details of him/her or of a minor under his/her supervision are published on a social networking site or other website without his/her consent or authorisation, even in such a way that they are downloaded from another website or social networking site and then used.

6.2. Specific rules of procedure

As in such cases it may be necessary to prove to the content and/or hosting provider that the request comes from the data subject or his/her representative, the IH will in all cases, after investigating the report, ask the reporting person to contact the provider himself/herself and request the deletion of his/her data or data of a minor under his/her supervision if he/she has not already done so, and will inform the reporting person of his/her other options.
In case of other means of enforcement of claims, the IH will provide the reporting person with all necessary information and assistance (URL to the social networking site reporting form, steps of reporting) available at the IH.
If the reporting person is unsuccessful and the problem persists, the IH will contact the content and/or hosting provider on the basis of the information provided by the reporting person, in particular the details of the report he/she has initiated, and request an inspection and, if necessary, removal of the reported content.

In the latter case, if it is justified for the more efficient solutioning of the case and if the reporting person explicitly requests it, the IH will identify the reporting person online, in a manner at its discretion, and will take a record of the identification and attach it to the case file.

7. Child pornography category

7.1. Description of the category

According to Article 204 of the Criminal Code, content that depicts a person under the age of 18 in a situation or pose that may arouse sexual desire in another person is considered child pornography.

On the basis of the law and judicial practice, child pornography may include, in particular, recordings:

depicting sexuality in a grossly indecent manner, i.e. depicting genitalia, real or simulated sexual acts and involving a minor, either as an active or passive participant;
showing the minor's genitals.

In addition to the above, the characteristic feature of the recording is that it was made to arouse sexual desire, to depict sexuality in a gratuitous manner.

Child pornography may be committed against real persons under the age of eighteen, i.e. real, existing persons, but the depiction of a non-existent person or persons may also fall within this statutory provision. In the latter case, only a realistic depiction falls within the provision, meaning a depiction that is deceptively similar to the real one, where it cannot be ascertained, or reasonably expected for an ordinary observer to recognise that the person concerned is real and existing in the recording or has been created by some computer application. Accordingly, depictions that are clearly animated and paintings are excluded.

However, in the case of real persons – i.e. identifiable, recognisable persons – any depiction can fall within the provision.

Incidents of child pornography, in particular:

the reporting person comes across what appears to be child pornography while browsing and forwards the URL to the IH;
a minor or his or her legal guardian makes a report after the minor has sent an intimate photograph of himself or herself to a friend or stranger and the friend or stranger has misused or published it.

7.2. Specific rules of procedure

Reports under the category of child pornography take priority over reports under any other reporting category, and therefore the IH will take the necessary action on the basis of the report as soon as possible, but not later than one working day after the report has been submitted.

In the category of child pornography, reports can be received in two ways: (a) from the reporting person via the reporting platform or by e-mail and (b) from foreign hotlines via the INHOPE system.

Reports from reporting persons

Reporting persons can report through the IH reporting platform or by e-mail by sending the URL of the child pornography recording.

The content of the URL, if still available, will be analysed by the IH and, if child pornography is suspected, the report will be forwarded for inspection to the National Bureau of Investigation within one working day of receipt and uploaded to the ICCAM database created by INHOPE. On the basis of the latter, the hotline service of the country in which the hosting provider is registered will be informed of the content and will act on the report.

Reports from foreign hotlines

Reports received via INHOPE are filed in the INHOPE ICCAM database. Through the ICCAM system, INHOPE member hotlines abroad may send a notification about content that the reporting hotline identifies as suspected child pornography content and, based on its investigation, it is available on a Hungarian server.

ICCAM is a closed system database used by INHOPE member hotlines designated to collect, categorise and share reports of child sexual exploitation recordings among INHOPE member hotline analysts. ICCAM is also accessible by INTERPOL and forms the basis of the INTERPOL database.

INHOPE automatically sends an email to the relevant hotlines when a report is received in the ICCAM database.

The IH will check whether the reported content falls under the category of child pornography as defined in this Rule of Procedure and the INHOPE Code. If the content does not meet the criteria described in the documents, the report will be closed in ICCAM. If the content meets the criteria described in the documents under examination, the IH will forward the report to the National Bureau of Investigation.
In the ICCAM database, a table on the ‘Monitor’ page shows all reports entered into the system concerning the hotline in question. The IH is obliged to indicate in ICCAM what actions have been taken in relation to the particular report:

the report has been forwarded to the competent law enforcement agency;
the relevant content and/or hosting provider has been notified of the report;
the content has been removed by the content and/or hosting provider concerned upon notification;
the content is not available;
the content is not infringing in the country of the server or
the content has in the meantime been moved to another, non-Hungarian server.

8. The category of online harassment

8.1. Description of the category

In this category, the reporting person can report offensive, abusive, humiliating or intimidating content that has been occurring online, typically repeatedly, over a long period of time, or that occurred only once, and that has affected him/her personally. The purpose of online harassment is most often revenge, or humiliation or shaming of the victim.

Possible forms of harassment:

defamatory comments or posts on a social networking site;
sending abusive or threatening messages;
posting embarrassing and/or manipulated photos or videos;
creating a fake profile in the name of the victim;
misuse of personal data obtained from another person;
exclusion, ostracism;
spreading malicious rumours about the victim.

The reporting person may also choose this category if he/she detects a hacking of his/her profile on a social networking site or a blocking setting on a profile or group he/she operates that prevents him/her from using his/her profile or group for its intended purpose.

This category also includes cases where an adult or a child is approached or harassed in a sexual manner, as well as textual content on social networking sites, blogs and forums in which comments of a sexual nature are made about minors and/or where sexual conversations are held with minors. Messages with sexual content – pictures, videos or texts – sent to underage users are also considered online harassment.

8.2. Specific rules of procedure

If the reporting person is unsuccessful and the problem persists, the IH will contact the content and/or hosting provider on the basis of the information provided by the reporting person, in particular the details of the report he/she has initiated, and request an investigation and, if necessary, removal of the reported content.

In the case of online harassment, the IH will always inform the reporting person that if he/she feels threatened or in immediate danger, he/she must notify the police station of his/her place of residence, and will also inform the reporting person that harassment is a privately prosecutable offence, and as such, it may be reported to the police only by the victim or, if the victim is a minor, by his/her legal representative.

9. Category of racist content, incitement against a community

9.1. Description of the category

In this category, the reporting person can report content published on various websites, typically blogs and social media, that incites hatred, or promotes hatred or violence against a community or a member of a community on the basis of a characteristic of that community. Such characteristics may include, for example, belonging to a nationality, ethnic, racial or religious group, gender identity, sexual orientation, or disability.

Content that publicly denies the existence of genocide or other acts against humanity committed by national socialist or communist regimes or that displays banned authoritarian symbols may also be reported here.

9.2. Specific rules of procedure

The IH will examine whether, while freedom of expression is respected, there is a suspicion of violation of other subject rights, whether the content identified by the reporting person is likely to incite hatred or promote hatred or violence, and whether the community or minority concerned by the content can be clearly identified on the basis of a characteristic that is an essential element of personality.

In all cases, the content must be judged on the basis of interpretation of its content and context; it is not within the scope of tasks of the IH to examine and assess the social and public relations and events in question.

If the offending content appears on a widely used social networking platform and the report is not anonymous, the IH will, after examining the report, request the reporting person to contact the service provider himself/herself to request the removal of the offending content, if he/she has not already done so. To this end, the IH will provide the reporting person with all the necessary information and assistance (URL to the social media reporting form, steps to report) available at the IH.

If the reporting person is unsuccessful and the problem persists, the IH will contact the content and/or hosting provider on the basis of the information provided by the reporting person, in particular the details of the report, and request an inspection and, if necessary, removal of the reported content.

10. The category of phishing content

10.1. Description of the category

A reporting person may choose this category when reporting content that is available on the Internet and is intended to defraud deceived persons of personal (name, address, social security number, birth data, username, password) or financial (bank account number, credit card number, PIN) data.

Typical forms of phishing are phishing emails and websites engaging in phishing activities.

10.2. Specific rules of procedure

If the subject of the submission is a phishing email sent on behalf of an identifiable legal person or business entity, the IH will proceed as follows:

investigate whether there have been any other reports of further phishing emails sent on behalf of the same legal person or business entity;
in case of a single occurrence, the IH will notify the legal person or entity concerned that a suspected phishing email has been sent on its behalf and will request an investigation;
if the submission contains a precise URL to a phishing website, the IH will inspect the URL and, if the content is available, will notify the hosting provider and request an inspection of the offending site;
in all cases, the reporting person will be informed of how to defend against phishing attacks, and if the submission includes a URL, the reporting person will be informed of the action taken by the IH.

If the report concerns the content of a website operated on behalf of an identifiable legal person or business entity, the IH will proceed as follows:

if the reporting person, acting on behalf of the identifiable legal person or business entity concerned, requests the assistance of the IH, the IH will inspect the website and, if the content is available, will send a notification to the hosting provider requesting an inspection of the offending site;
if a private reporting person complains about a suspected phishing website, the IH will inspect the website on the basis of the report and, if the content is available and the website is likely to be a phishing website, will send a notification to the hosting provider requesting an inspection of the reported site; the IH will, where appropriate, send a notification to the identifiable legal person or business entity whose name has been used in the phishing attempt;
in all cases, the reporting person will be informed of the action taken by the IH and will be informed of how to protect himself/herself against phishing attacks.

11. Category of content promoting or facilitating the use of illegal psychoactive substances

11.1. Description of the category

In this category, the reporting person can report websites where, according to the reporting person, illegal psychoactive substances are sold, offered or solicited for use, or where suggestions are given on how to use such substances.

11.2. Specific rules of procedure
If the IH’s investigation finds that the reported content contains advertising or selling of intoxicating products that are suspected to be directed toward Hungary and appear to be illegal, the IH will in every case send the contact details of these websites to the National Bureau of Investigation for further inspection.

12. Category of content inciting violent illegal acts

12.1. Description of the category

This category is for content on websites, chat services or e-mails which, according to the reporting person, contain content that incites, promotes or facilitates violent illegal acts.

12.2. Specific rules of procedure

If the content raises suspicions of a call to commit terrorist acts or a direct threat to life, limb or property, the IH will forward the report to the investigating authority without delay, but no later than one working day after the report has been submitted.

The IH shall inform the reporting person already on the reporting platform that if the content he/she intends to report is, in his/her view, an obvious call for terrorism or contains a blatant and direct threat to life, limb or property of another person, it is advisable to report it directly to the investigating authority.

13. The category of other content harmful to minors

13.1. Description of the category

Here, the reporting person can report content which, in his/her opinion, may be harmful to the mental, spiritual, moral or physical development of minors under the age of eighteen, or which may seriously impair such development, and which does not fall into any of the above categories.

13.2. Specific rules of procedure

The IH will examine submissions in relation to:

whether the reported content is genuinely harmful to the age group concerned;
whether the reported website displays the necessary warning signs and identifiers provided for in Section 4/A of the E-Commerce Act;
whether the reported content raises suspicion of a criminal offence or incitement to commit a criminal offence.

In the case of content that is harmful or dangerous to minors, but not unlawful, if the website does not comply with Section 4/A of the E-Commerce Act, the IH calls on the content provider or hosting provider to clearly indicate on the website that the content on the site may be harmful to minors and to place a warning to this effect in the source code of the website in accordance with the Act above.

The IH also informs that, pursuant to Section 4/A (2) of the E-Commerce Act, the implementation of this provision is monitored by the Internet Roundtable for Child Protection (hereinafter referred to as the “Roundtable”). On 23 April 2014, the Roundtable issued a recommendation on warning signs and child protection filtering software to be used to protect minors from Internet content and services harmful to them. The text of the recommendation is available at the following link: http://nmhh.hu/dokumentum/162986/szuroszoftver_ajanlas.pdf

In the recommendation, the Roundtable has set out its expectations regarding the display of content harmful to minors as follows:

the meta tag in the source code should clearly indicate that the content is harmful to minors (meta name=“age” content=“18”);
before the page containing the content is displayed, or in the table of contents or other interface (e.g. in the URL heading to the content), the content provider must include a prominent, optically identifiable reference to the content harmful to minors;
the content provider should verify the age of the user and his/her right to view the content before displaying it (e.g. display a question regarding the age of the viewer: “Are you over 18? Yes – No”). If the result of the age query indicates that the user is not entitled to view the content, the user must not be able to download or access the content;

the content provider shall, at the same time as the age query, in the same place and in a prominent manner, draw the user’s attention to the dangers for minors and indicate the exact location of the filtering software, for example by displaying the following text: “Warning! This content includes some elements that are harmful to minors. If you want minors in your environment to have access to similar content only by entering a unique code, please use filtering software. To download filtering software and for more information click here.”

14. Rules on objections in connection with the procedure of the IH

14.1. The reporting person may raise an objection in connection with the procedure of the IH, claiming a procedural irregularity relating to the non-application or incorrect application of a rule contained in these Rules.

The reporting person has the right to lodge an objection within 15 days of the date of sending the report pursuant to Sections 1.2.1 and 1.2.2 of these Rules and the information pursuant to Section 4 of these Rules.

If the objection of the reporting person concerns the failure to send the report pursuant to Sections 1.2.1 and 1.2.2 of these Rules or the failure to send the information pursuant to Section 4 of these Rules, the objection may be lodged within 45 days of the report at the latest.

The objection shall specify the procedural irregularity complained of by the reporting person and shall be accompanied by the data or documents supporting it. The objection can be submitted by e-mail to the kifogas@internethotline.hu email address.

14.2. The IH will examine the objection. The objection cannot be examined on its merits if the objection

was received after the deadline,
was not from the person entitled to make the report, or
the data or documents supporting the objection were not provided by the reporting person, despite the notification by the IH to supplement the objection.

In the cases specified in points (a) to (c) above, the IH shall inform the person submitting the objection of its findings in relation to the objection. There shall be no further dispute resolution on the objection.

If the IH considers the objection to be justified, it will inform the reporting person of this and of the action taken on the objection within 5 working days.

14.3. If the objection is found by the IH to be unfounded in whole or in part, the Internet Hotline Committee (hereinafter: IH Committee) will decide on the objection. The IH Committee is composed of three members, chaired by the Director General or a senior civil servant of the Authority designated by him/her in writing, and two other members, at the request of the Director General, who are civil servants of the Authority having passed the professional examination in law. The Head and staff of the Internet Hotline Department may not be the chairperson or additional member of the IH Committee.

The detailed rules for the operation of the IH Committee are set out in Sections 14.4 to 14.5 of these Rules.

14.4. The IH Committee meets as necessary and minutes are taken of the meeting. The IH Committee shall be convened by its chairman by sending the agenda no later than 10 working days from the date of receipt of the objection. Meetings of the IH Committee are not open to the public. Only the members and, with the right to deliberate only, those invited by the Chairman of the IH Committee and the head of the department responsible for the IH's tasks, may attend the meeting. The meeting is attended personally by the members, the meeting can also be held online.

The quorum of the Committee shall be at least three members, one of whom shall be the Chairman of the IH Committee. Decisions of the IH Committee are taken by open vote, simple majority at the meeting. The members of the IH Committee have the right to vote. Members of the IH Committee have one vote each. At least three identical votes are required to take a decision. In the event of a tie, the Chairman of the IH Committee shall have a casting vote.

14.5. The objection is unfounded if it can be established that:

there was no procedural irregularity, the IH acted in accordance with the Internet Hotline Rules,
a minor procedural irregularity took place which had no material impact on the proceedings of the IH or the measures taken,
the objection cannot be examined on its merits under point 14.2,
it has become obsolete in the meantime, or
it constitutes an improper or abusive exercise of rights.

If the IH Committee upholds the objection, it will request the IH to take the necessary procedural acts and/or measures.

There shall be no further dispute resolution on the objection.

The IH shall inform the person submitting the objection of the IH Committee's findings in relation to the objection.

15. Final provisions

In a cooperation agreement pursuant to Article 149/D of the Electronic Communications Act, the parties may also agree to apply certain provisions of these rules of procedure in a manner appropriate to the specific characteristics of the association that has concluded a contract with the IH.

National Media and Infocommunications Authority

Internet Hotline