National Media and Infocommunications Authority

During the programme, both hotlines provided in-depth presentations on their operations, regulatory frameworks, and the professional and mental health support practices in place to safeguard the wellbeing of their analysts.

It was important that children understood exactly what kind of problems they could contact the Internet Hotline with and what help they could get to solve these problems, thus the authority also prepared the information in a “child-friendly language”.

The methodological issues already mentioned in previous year’s comprehensive analysis were, with a few exceptions, also identified in 2024.

On 6 December 2024, the Telecommunications ministers’ meeting of the Transport, Telecommunications and Energy Council of the European Union approved conclusions on the Commission’s White Paper "How to master Europe's digital infrastructure needs?".

For this year’s European Day, we would like to bring a new publication by INHOPE – the International Association of Internet Hotlines – to everyone’s attention, as a new resource in combating the online sexual exploitation of children.

The NMHH has developed a new classification system which introduced from 1 January 2025.

Between the 2^nd and 4^th of October, Internet Hotline hosted the colleagues of the Moldovan and Serbian hotlines. The Moldovan colleague’s participation was funded by INHOPE under the Peer-to-Peer exchange programme. The analyst of the Serbian hotline joined the study trip through self-funding. The primary aim of the programme was to give colleagues an insight into the operation and analytical practice of the NMHH’s Internet Hotline, but the meeting also meant a common reflection, sharing of knowledge and practices for all participants.