As of Monday, NMHH implemented a modernised electronic reporting system for electronic communications service providers (fixed and mobile phone operators, fixed and mobile Internet service providers and broadcasters) by extending the data gateway (Data Gateway) reporting interface used for amendments of general terms and conditions (GTC) to all other service reporting case types. The deployment of this advanced electronic administration by the Authority as a strategic partner benefits electronic communications service providers by allowing them to fulfil their service-related reporting obligations in a simpler and faster way. Currently only a voluntary option, this web based reporting system introduced by NMHH is a pioneer in the government’s drive to implement a new public administration system by 2018 where not only service providers but also citizens will be able to complete all administrative duties online.
Customer and environment-friendly reporting system
From now on, broadcasting customers can use the Data Gateway to report to the Authority, among others, their new electronic communications and distributed media services, any changes in their representatives and company registration number and request their removal form the registry. The e-system offers an end-to-end electronic administrative solution. This will result in considerable time savings for customers and provide for easy retrievability of electronically stored records. Deployment of this fully online service reporting system will reduce environmental pollution typical of paper-based administration and will also yield savings in time and costs of documenting and archiving.
The beginning of the end to paper-based administration
The government gateway provides secure access to the system to ensure safe document management procedures. After registration, each service provider receives a virtual storage populated only electronic forms available for and relevant to its specific business activities. Forms are completed and stored using online storage on the NMHH Data Gateway. The decisions and calls for the submission of missing documents by NMHH are delivered by email to the client’s secure storage.
When introducing the new system, NMHH also complied with the requirements outlined in the National Infocommunication Strategy designed to implement a unified government ICT system to enable citizens and businesses to complete all their administrative tasks fully online beginning in 2018.
Smaller pile of internal files: e-administration also within the Authority
In line with its new system for service providers, NMHH has also modernised its internal administrative procedures. As of 1 January this year, NMHH has been using an advanced request management system to replace paper-based administration. The new system accelerates the request processing procedure as well as document exchange between the organisational units at different sites, simplifies the ordering, invoicing and performance certification processes, provides for easier searches and uses of internal storages and knowledge basis as well as the electronic administrative systems providing for the Authority’s operations.