How consumer protection is regulated in the electronic communications market?
The Hungarian regulatory authority is not a designated consumer protection enforcement authority. However our law, the Act C of 2003, entered into force on 1st January 2004, created the institution of Representative of the Communications Consumer Rights (hereinafter: the representative) who is a civil servant of the authority.
Any subscriber, consumer or social organisations representing consumer interest may lodge a report with the representative when, in their view, the consumer suffered injury in relation to his rights related to electronic communications.
The representative examines the reports submitted and chooses the appropriate measures which can be informing the person lodging the report of his rights and obligations, calling upon the service provider to terminate the breach of the rule, initiating the ex officio procedure of the authority, submitting a proposal for action to another competent authority.
NCAH has a cooperation agreement with the Consumer Protection Authority (conclusion of such agreement is an obligation prescribed by our law) which sets out the basic rules of mutual provision of information and also regulates the cases when effective help (e.g. professional approval, providing certain technical instruments to the Consumer Protection Authority) is necessary.