What do we do when we receive a report?

Published: 19 September 2017

If the content reported is indeed illegal, we call on the editor of the publishing website or the operator of the server hosting the content to delete the parts concerned with the complaint. If content harmful to minors is reported, the editor or operator of the website is asked to use the applicable warnings.

First, hotline analysts examine the online content concerned with the complaint in the report to determine whether it is indeed objectionable, i.e. illegal or harmful to minors.

If the content subject to the complaint of the person making the report (text, image, video, audio) is illegal, we call on the editor or creator of the online content (the content provider) or the operator of the server hosting the content to make the content inaccessible. If providers fail to do so, they themselves will become liable for the illegal information published. In certain cases of infringement, in particular paedophile cases, and cases related to drug dealing, we immediately contact the police.

If the content is not illegal, but still violent, or harmful or dangerous to minors due to being of a sexual nature, we warn the editor or operator of the website to clearly indicate that the content on the website may be harmful to minors.

We also help the persons making reports to be more familiar with their legal options if needed. Additionally, we provide information and advice if it is more appropriate and faster for the person making the report to act on the case or if he/she is the only person entitled to act. If the person making the report does not succeed alone, the Internet Hotline is ready to take steps of its own.